In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Explore the forefront of Employee and Customer Experience news with Forbes' comprehensive coverage tailored to keep you ahead ...

Cheap labour and English proficiency helped make India the world’s back office, sometimes at the expense of workers elsewhere ...

Africa’s potential is improving and often overlooked. Learn why organizations should consider the region when evaluating new ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...

This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS). More details can be found through the links ...

BENGALURU (Reuters) -At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots ...

Once you break the English dependency, MSMEs start operating like digital-native enterprises, says Nakul Kundra (NK), ...

Malappuram: A complaint has been lodged with the Governor alleging that MLA K T Jaleel attempted to manipulate his service book to secure pension benefits unlawfully. U A Razak, president of the ...

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

But this mentality has a downside that is less often discussed: it shifts the balance of power away from service workers and toward customers. This shift has become even more dramatic in recent years, ...