Air Canada has announced that economy passengers on all flights will be served complimentary beer, wine, and snacks starting ...

The Built on Databricks solution brings together Talkdesk’s Customer Experience Automation platform and the Databricks Data Intelligence Platform, creating a unified experience that empowers Talkdesk' ...

The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff Road and Interstate 385, serves as a brand new hub ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales ...

Have you spoken with a “hybrid client success executive” at your technology provider of choice before? Did you understand ...

Learn how retailers can foster customer confidence through seamless and secure interactions. This blog uncovers the role of ...

Paul Brown explains how dealerships can increase PVR, improve customer loyalty, and strengthen their F&I departments through ...

MTN Uganda on Tuesday unveiled a newly branded roundabout in Arua City and reopened its modernised MTN Service Centre, ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a ...

Citibank, HSBC, and Raffles Health Insurance received the highest Total Experience Scores in the banking, investment, and health insurance sectors, respectively ...

Ohio Valley Mall patrons continue to get more shopping options, as new stores keep opening under its roof. Since this past ...