Expedia and Booking are trying to be both the storefront and the supply chain. AI is squeezing the middle, and “doing both” starts to look less like diversification and more like diluted power.

Will Kenton is an expert on the economy and investing laws and regulations. He previously held senior editorial roles at Investopedia and Kapitall Wire and holds a MA in Economics from The New School ...

Julia Kagan is a financial/consumer journalist and former senior editor, personal finance, of Investopedia. Profit motive is the desire to achieve financial gain that is behind the drive for profits ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

CIQ, the support and services partner of Rocky Linux and provider of high-performance software infrastructure, today - Read ...

A caterer doing $3 million a year doesn’t need custom quotes. Publish a $150-per-head base, let clients add $45 for open bar and $20 for late-night sliders. The complexity is still there. It’s just ...

Financial services are entering a decisive new phase where emerging technologies are no longer peripheral enablers but core ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Customer feedback is one of the quickest and most efficient ways to improve your business. After all, who would know better than your customers what you do well and what could use improvement? The ...

Ally | A person who is not LGBTQ but shows support for LGBTQ people and promotes equality in a variety of ways. Androsexual | A person who is emotionally, romantically or sexually attracted to ...