United Bank for Africa (UBA) Plc, has launched its annual Customer Service Week for 2025, adopting the global theme “Mission: Possible.” The initiative highlights UBA’s steadfast dedication to turning ...

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

Discord has revealed that one of its third-party customer service providers has been compromised in a recent data breach by an unnamed group, raising serious concerns about safety and security.

UK retail giant Harrods has disclosed a new cybersecurity incident after hackers compromised a third-party supplier and stole 430,000 records with sensitive e-commerce customer information. In a ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

A notorious predominantly English-speaking hacking group has launched a website to extort its victims, threatening to release about a billion records stolen from companies who store their customers’ ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Agentic AI is reshaping the dynamics of customer service by enabling autonomous agents that ...

Oct 1 (Reuters) - Intel (INTC.O), opens new tab is in early talks to add AMD (AMD.O), opens new tab as a foundry customer, Semafor reported on Wednesday, citing people familiar with the matter. AMD ...

Adobe is warning its Analytics customers that an ingestion bug caused data from some organizations to appear in the analytics instances of others for approximately one day. Adobe disclosed the issue ...

Renault UK has become the latest car company to be hit by a cyber attack. The firm said some customer personal data had been accessed during a breach of one of its third-party data providers, but that ...

Hackers claim theft of 1 billion records from Salesforce databases. Major firms like Google, Qantas, and TransUnion confirm breaches. FBI says attackers used vishing, not Salesforce vulnerabilities. A ...