Salesforce used Dreamforce 2025 to do more than launch products. It declared a philosophical shift in how companies will ...

Right now, we are really in the midst of growing that value and giving back a fair return to our shareholders' ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Integrating enterprise AI with operational technology systems promises a new level of resilience, agility and efficiency for ...

As businesses scale up to enterprise size, they face some of the same challenges—such as keeping employees safe online, ...

Kustomer pitched an AI-native CX future. The bigger story: why some enterprises are not ready—and what it will take to find ...

Following more AI announcements at its AI Summit last week, we speak to Adrian McDermott, CTO of Zendesk, about the ...

When the remnants of Typhoon Halong hit western Alaska this week, radar showed color bands curling across meteorological maps, but people on the ground were already watching what those models ...

Salesforce wants Slack to become the conversational 'front door' to its apps, accessing agents in the flow of work and with ...

People Are Revealing The Behind-The-Scenes Things Their Employers Do NOT Want Customers To Know About ...