Forbes contributors publish independent expert analyses and insights. Harry Kraemer, Jr. is a professor at the Kellogg School of Management. The first time Frank showed up in my office with a light ...

Creating a culture where feedback flows openly and constructively is essential to employee growth and organizational health. But giving and receiving feedback in a way that’s both timely and helpful, ...

It’s a familiar dilemma; we sense something important in someone’s behavior or performance, something we feel they really need to hear. But should we say it? When? And how? In our professional and ...

The idyllic holiday scene — piles of presents, smiles all around — rarely matches reality. Who among us hasn’t faced the awkward silence of a gift that falls flat? Who hasn’t been disappointed by one ...