If you’re a customer experience (CX) leader, chances are you’ve heard one CX phrase more than most: Net Promoter Score.
Profitable Customer Value (PCV) refers to how much profit your customers generate due to marketing. This is the measurable ...
NEW YORK--(BUSINESS WIRE)--Capital Rx, the fastest-growing pharmacy benefit manager in the U.S., announced today a year-over-year increase in its Client Net Promoter Score® (NPS®), from 2019 to 2020, ...
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