Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Consumers’ response to AI and automation is largely positive, but a majority still say humans provide better support, a ...

The West Africa Association of Customer Service Professionals plans to launch what it describes as Africa’s 1st structured virtual assistant..

Learn about the different types of virtual assistants, their roles, and how businesses can choose the right support to improve productivity and operations.

Gate Group has officially announced the launch of Gate Dubai under its ongoing global expansion. Gate Dubai holds a Virtual ...

Trump Mobile "had to pause everything on the FCC side of things" during the shutdown, which is why the golden $499 T1 ...

The Pakistan Telecommunication Authority (PTA), following approval from the Federal Cabinet, has formally notified the Policy ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

OneSource Virtual (OSV), a leading provider of HR and payments services for the Workday ecosystem, today announced a strategic, majority growth investment from TA Associates (TA), a leading global pri ...

Foundever, the next-generation service leader reinventing customer experience (CX), expanded its disability inclusion efforts ...

Trump Mobile's customer service team blamed the latest delay on the US government shutdown, which lasted from Oct. 1 to Nov.