Vodafone experienced a major outage for both its broadband and mobile data yesterday –here's what we know about what happened ...

Wendy's is rolling out Project Fresh, a consumer-focused overhaul that promises faster drive-thrus, smarter ordering tech and ...

According to Delane, the Wells Fargo rep said that they would freeze her account and cancel her bank card, with a replacement ...

AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

In marketing, understanding your company’s target customer demographic is crucial to success. Yes, it’s important to know your demographic data: age, sex, education level, income, family status, and ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...

I used to work in an international all center so I know the right way to handle an agent if you can’t understand their accent.

Working in a restaurant can be a rewarding experience, but it's largely dependent on customers' behavior. Anyone who has ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.