Bloomreach's new features enable AI-driven personalization and customer engagement across marketing and product discovery.

The report also points out that contact center leaders are less than enthused about their ROI to date on AI investments, but they expect returns to increase.

StackAdapt, an advertising and marketing technology provider, has launched email marketing and Data Hub solutions, helping marketers bridge the gap between adtech and martech, streamlining ...

Jeeva.ai takes on sales automation with autonomous lead discovery, dynamic outreach, multichannel engagement, and a seamless, self-serve model.

Talkdesk, a provider of customer experience technology, today launched Talkdesk Express, an enterprise-grade customer service solution for small businessess to self-manage multi-channel customer ...

3CLogic, providers of a contact center platform purpose-built for ServiceNow, is partnering with NewRocket, an Elite ServiceNow partner that will serve as an official reseller of 3CLogic's artificial ...

New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and deliver smart, personalized assistance.

SugarCRM has integrated its sales-i solution with the Sugar Sell sales automation offering, guiding sellers to the opportunities that are hidden in plain sight.

GoTo, a provider of cloud communications and IT, has added more than 100 features to GoTo Connect, combining omnichannel customer experience, artificial intelligence solutions, and streamlined ...

First-party data ensures accurate information because it’s derived from observing real people and can only be obtained by purchasing through authorized sources. These real-people audience insights can ...

ShopSight, a technology startup, has launched as a company with a platform powered by generative artificial intelligence to help companies connect with their audiences, aligning with changing customer ...

Kore.ai, a provider of conversational and generative artificial intelligence, is partnering with Microsoft, expanding its deep integration with Microsoft's cloud and AI ecosystem. The partnership ...