Up to $1.5 billion of a $2.5 billion FTC settlement will be used for $51 consumer refunds. The first round will be sent ...

Amazon's settlement with the FTC includes agreeing to pay $2.5 billion for "tricking" customers into Prime subscriptions.

Amazon has agreed to a $2.5 billion settlement regarding enrollment in Prime subscriptions. Of that amount, $1.5 billion is going back to consumers in the form of settlement payments of up to $51.

The Department of Veterans Affairs is seeking industry input on the Genesys Cloud Customer Experience platform.

The outage affected websites like Coinbase and Fortnite, and disrupted services like Signal, Zoom, and Amazon's own products, ...

More than 1,000 companies had 6.5 million reports of disruption, including Snapchat, Reddit, Roblox and Lloyds bank.

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

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Sarah has been an editor and contributor for Game Rant since 2015. After meeting her first Chocobo, she never looked back. Sarah majored in game design in college and utilizes that knowledge to ...

If you’re an Amazon Prime member, be aware that you may be losing a key perk. The online retailer is sunsetting the Prime Invitee Program, which gives Prime members permission to share Prime delivery ...

Amazon started with a simple concept of selling books online and built on that early success by expanding to other products. Robinhood Markets and Hims & Hers Health are having similar success in ...

From banks to insurers and superannuation providers, Australian institutions are redesigning customer experience (CX) from ...