Peter Cooper shares insights on dealership service, technician retention, and boosting customer loyalty at Lexus of Lehigh ...

The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff Road and Interstate 385, serves as a brand new hub for Samsung Care.

As I am working on the lists of remote job leads most days of the week, I come across a ton of companies I've never hear ...

MAULDIN, S.C. (FOX Carolina) - Samsung Electronics America said it is expanding with a new call center facility in Mauldin. Officials said the 14,000-square-foot facility located at 701 Brookfield ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and strategically uses Call Center QA data for continuous performance improvement.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

LimeChat competes with other AI companies like Haptik, which was acquired by Reliance Industries in 2019. Haptik’s AI agents ...

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

Military training to equip national service personnel with discipline, resilience and leadership skills will begin this year under a new initiative by the National Service Authority (NSA) in ...

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...