Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...

Cincinnati Bengals center Ted Karras had a crucial false-start penalty during the first quarter of the team's NFL Week 4 game against the Denver Broncos at Empower Field at Mile High on ABC's Monday ...

If boxing fans haven’t learned the name Yoseline Perez yet, they should invest now. Perez earned a silver medal at the 2025 World Boxing Championships in Liverpool, England, on Sept. 14, and was the ...

Good afternoon. My name is Elisa, and I will be your moderator for the conference call today. At this time, I would like to welcome everyone to the Heritage Financial Investor Call. [Operator ...

Taylor O’Neal, a leader in organizing the union for MAC employees, says a key goal is to increase average pay from about $18 an hour to $25 an hour. (IBJ photo/Chad Williams) The Mayor’s Action Center ...

The latest deal in government technology has a company known for Tasers and body cams buying a young, well-funded firm seeking to bring more AI into emergency communications. Axon says it has inked a ...

NEW ORLEANS (WVUE) - Tyrell Morris, the former head of the Orleans Parish Communications District, maintained his innocence Monday (Sept. 22) as he went on trial facing four criminal charges. More ...

JACKSONVILLE, Fla. — Action News Jax has learned that since JEA took over management of Normandy Village Utility (NVU), the public utility’s call center has been flooded with inquiries, reaching its ...

It’s a full-on reverse 4½ somersault in the pike position for all concerned, the decision by LA28, the city of Los Angeles and the city of Pasadena to move the upcoming Olympic diving competition from ...

As a Department of Social Services call center continues to struggle with wait times, some are worried the problem will get worse thanks to changes under the Big Beautiful Bill. They’re worried those ...