In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Explore the forefront of Employee and Customer Experience news with Forbes' comprehensive coverage tailored to keep you ahead ...

The best leaders know customer service isn't a department, it's a culture. I saw one company prove it beyond question, and it ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

Africa’s Global Bank, United Bank for Africa (UBA) Plc, has officially flagged off its annual Customer Service Week for the year 2025, embracing the global theme “Mission: Possible” to reaffirm its ...

Discord has confirmed that hackers had managed to compromise one of its third-party customer service providers, accessing the personally identifiable data of some users. The data belongs to people who ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

Working dogs are on-the-clock when they're out in public with their handler. Here are three important things to keep in mind when you see them. If you have this phone, it must be replaced 'Under ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding Lifehacker as a preferred source for tech news. Amazon is one of the biggest ...