Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Chatbots and fraud prevention applications are becoming more common, but banks are still doing the essential data work needed so AI can do the more ambitious work around investment recommendations.

This research investigates the impact of Big Data Analytics (BDA) on organizational adaptability within the automotive sector in Egypt. The rapid technological advancements and increasing competition ...

In the race to deliver faster, smarter, and more resilient networks, CSP and telco leaders are finding a powerful ally in ...

ThoughtSpot is at the heart of new 'modern data stack' helping UK food brand Huel find answers more quickly than it used to with Business Intelligence Huel, a privately held UK food brand that's all ...

With new AI agents, expanded CMS capabilities, and breakthroughs in experimentation and analytics, Optimizely marks a transformative year for digital teams ...

Across industries and company types, senior executives are pressuring service and support leaders to leverage artificial intelligence in their operations and are even allocating budget to it, Gartner ...

Dublin, Nov. 27, 2025 (GLOBE NEWSWIRE) -- The "North America Customer Relationship Management Market Report by Platform Type, Deployment Type, Enterprise Size, End Use, Countries and Company Analysis ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how-to choose checklist. Predictive analytics tools are revolutionizing ...

STAMFORD, Conn.--(BUSINESS WIRE)--Self-service analytics with advanced capabilities powered by AI continue to be a goal for most enterprises, according to a new series of research reports from leading ...

Google launched Customer Match for Google Analytics audiences. This new feature will help you expand reach and improve your remarketing campaigns. By integrating first-party customer data into the ...