If customer service were a report card, Buc-ee's would be sitting at the bottom of the class. According to the Better Business Bureau's Houston office, complaints about the company date back to ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

This is the story of how El Al dropped the ball at the worst possible moment and why it matters far beyond the inconvenience of missed flights. It would be unfair not to acknowledge El Al’s track ...

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Recognition spotlights a new model for enterprise customer engagement that eliminates channel-switching and delivers fast, intuitive AI-powered experiences ...

SME leaders struggling with disconnected customer service systems can now test an AI-powered solution. Vodafone Business is offering eligible companies a three-month trial of its RingCX™ platform ...

It touts the cleanest restrooms in America and a brisket sandwich that built a cult following, but Buc-ee's received the worst possible grade from the Better Business Bureau (BBB). The BBB recently ...

A woman says she is trying to sort out a costly mystery after falling victim to what appears to be a scam involving two iPads she ordered through Xfinity.

AI agents proliferate, but oversight tools remain designed for human-only workforces. Talkdesk on March 10 announced the CXA Operations Center and enhanced Interaction and Quality Analytics to help ...

Founded in 1999 in San Francisco, Salesforce targets mid-market to large enterprises seeking unified CRM and data platforms. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, ...

Modern customer experience (CX) has moved far beyond the traditional definition of service. For high-growth enterprises, the ...

Los Angeles, California - March 09, 2026 - PRESSADVANTAGE - Rocket CRM has announced the introduction of its Missed ...