In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Cheap labour and English proficiency helped make India the world’s back office, sometimes at the expense of workers elsewhere ...

Africa’s potential is improving and often overlooked. Learn why organizations should consider the region when evaluating new ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...

BENGALURU (Reuters) -At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots ...

Once you break the English dependency, MSMEs start operating like digital-native enterprises, says Nakul Kundra (NK), ...

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

But this mentality has a downside that is less often discussed: it shifts the balance of power away from service workers and toward customers. This shift has become even more dramatic in recent years, ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...