Forbes contributors publish independent expert analyses and insights. Harry Kraemer, Jr. is a professor at the Kellogg School of Management. The first time Frank showed up in my office with a light ...

The idyllic holiday scene — piles of presents, smiles all around — rarely matches reality. Who among us hasn’t faced the awkward silence of a gift that falls flat? Who hasn’t been disappointed by one ...

It’s a familiar dilemma; we sense something important in someone’s behavior or performance, something we feel they really need to hear. But should we say it? When? And how? In our professional and ...

Creating a culture where feedback flows openly and constructively is essential to employee growth and organizational health. But giving and receiving feedback in a way that’s both timely and helpful, ...