In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

The image first spread online following a 2015 Campbell's advertising campaign that depicted a family with two fathers feeding their son.

“Gen Z are more likely to make purchase decisions on reviews and the number of reviews a product and/or service has,” Kevin ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

I used to work in an international all center so I know the right way to handle an agent if you can’t understand their accent ...

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

Discord has revealed that one of its third-party customer service providers has been compromised in a recent data breach by an unnamed group, raising serious concerns about safety and security.

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

The U.S. Secret Service said Tuesday that it "dismantled a network of electronic devices located throughout the New York tristate area that were used to conduct multiple telecommunications-related ...