Customer care workers at Woolworths are on strike until midnight on Wednesday, in protest of the removal of working-from-home privileges and a mandatory one weekend day off. It's the third strike by ...

When it comes to highlighting shocking customer care in Ireland and the myriad ways readers have been let down, this page is rarely found wanting. But with it being the season of goodwill and all, we ...

The Bombay High Court on Wednesday directed the Enforcement Directorate (ED) to file its reply to a plea filed by businessman Deepak Kochhar, seeking the cancellation of an order passed by the ...

Nintendo of America has made the decision to outsource its customer support services, resulting in hundreds of contractors losing their jobs amid concerns Nintendo’s customer support will suffer as ...

The ICICI Bank–Videocon loan fraud case took a turn after an appellate tribunal declared former ICICI Bank CEO and MD Chanda Kochhar guilty of accepting a ₹64 crore bribe in exchange for sanctioning a ...

The business tried to gain support for their side of the issue on social media, but instead faced backlash. A North Carolina auto care shop faces backlash after a Black customer slammed them for ...

Editor's take: Customer care has become one of the most notorious business failures of the digital age, and everyone knows it. Now, artificial intelligence threatens to take this horror show of ...

“My wife taught me something,” Klarna CEO Sebastian Siemiatkowski told the crowd at London SXSW. He was addressing the headlines about the company looking to hire human workers after previously saying ...

TROY, Mich.: 30 Jan. 2025 — Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Care Study SM —Volume 1, ...

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand ...

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