Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

The West Africa Association of Customer Service Professionals plans to launch what it describes as Africa’s 1st structured virtual assistant..

OneSource Virtual (OSV), a leading provider of HR and payments services for the Workday ecosystem, today announced a strategic, majority growth investment from TA Associates (TA), a leading global pri ...

Consumers’ response to AI and automation is largely positive, but a majority still say humans provide better support, a ...

Learn about the different types of virtual assistants, their roles, and how businesses can choose the right support to improve productivity and operations.

Manama, Dec. 10 (BNA): The Survey and Land Registration Bureau (SLRB) has launched a Virtual Customer Service Centre as part of its efforts to expand digital services and simplify procedures. The new ...

Manama, Dec. 9 (BNA): The Information & eGovernment Authority (iGA) announced a new feature added to the "Virtual Customer Service Center" available on its corporate website (iga.gov.bh), for ID Card ...

AI video avatars and virtual agents transform customer support by delivering personalized, scalable, and 24/7 virtual assistance through cutting-edge AI video avatar tools. Pixabay, Alexandra_Koch In ...

“Microsoft’s vision to innovate aligns with ours and we’re impressed with their technologies. We’re delivering impactful innovation together.” Phil Crannage, CIO, SSE Energy Customer Solutions On a ...

When the phone rings at a busy mom and pop shop, the employee behind the counter faces a dilemma: help the customer in front of them or the one on the line? For many small and medium-sized businesses ...