In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Does this customer-driven transformation truly impact the bottom line? Is there business sense in the adoption and ...

An Altoona Water Authority customer Thursday criticized the authority for accusing him of theft of service for allegedly turning his water back on himself, resulting in a $500 penalty, after it was ...

AI agents are moving from demos to deployment. Leaders from Salesforce, PepsiCo, DeVry and more reveal how they’re driving ...

My Jefferson Lines bus departed 12 minutes ahead of schedule last week, leading to retraining for “inexcusable” staff actions ...

The agents could overcome the consumer inertia that keeps people in low-yield bank accounts, the consultants say.

Hotels and airlines are rapidly expanding AI investments, yet much of it remains behind the scenes instead of enhancing ...

“There has been remarkable consistency at the top in the three years of our Best Customer Services lists: Chick-fil-A (No. 3 ...

Airlines and hotels are charging more while offering less, and travelers, conditioned by years of low-fare shopping, are ...

Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.