The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

The most successful organisations today anticipate their customers’ needs and answer important questions before they are even asked. This is proactive CX, and it’s the new standard for leading brands.

Google has announced that it’s reached a short-term extension with NBCUniversal for content on YouTube TV. This news comes a week after Google said it failed to reach an agreement and that this ...

GNSS jamming and spoofing pose real risks to aviation, and understanding them is critical to developing spoofing detection and mitigation solutions. This webinar unpacks how spoofing works, why ...

NBC and YouTube TV reached a short-term extension late Tuesday night that will avoid a service disruption, industry sources told The Athletic, amid an ongoing rights dispute between NBC and YouTube TV ...

One live daily talk show is not enough for Good Morning Football‘s Jamie Erdahl, so she is adding a new daily show to her schedule with the launch of No Breaks with Jamie Erdahl. Starting Wednesday, ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

You can hit the ‘hide’ button to get rid of video suggestions that often cover up the video you’re watching. You can hit the ‘hide’ button to get rid of video suggestions that often cover up the video ...

UK culture secretary Lisa Nandy has said that the government is prepared to change legislation to ensure that YouTube carries public service content prominently. “Public service media content should ...

Gift Article 10 Remaining As a subscriber, you have 10 articles to gift each month. Gifting allows recipients to access the article for free. Few airports earn as much traveler praise as Detroit ...