Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

The retail employee is a defining stock character in the mythology of Generation X. Whether he sells books, comics or records, he is a witty and withering antihero, a cultural gatekeeper but rarely a ...

Service dogs can be four-legged lifesavers, alerting to dangerous allergens, assisting with travel and making people with a wide range of disabilities safer. But fake service dogs, advocates say, are ...

The future of ambulance and EMS reimbursement looks to be heading toward the same payment method that is common among physicians. Bonuses or incentive pay is typically based on performance that is ...

Life can feel like an endless treadmill of obligations, work, and personal goals. We’re constantly told to hustle, achieve, and chase success. Yet, the more you focus on yourself, the easier it is to ...

Service line coverage can pay to fix damaged water, gas, sewer or other underground utility lines. Many, or all, of the products featured on this page are from our advertising partners who compensate ...

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can transform satisfied customers into loyal advocates, driving sustainable, ...

Watching owner Brooks Headley pour olive oil in the kitchen of Superiority Burger in New York, Tracy Malechek-Ezekiel had a realization. It was the same olive oil used at Del Posto, the ...

Not so fast, say many restaurant owners. They’re making a case for a flat-fee tip or service charge added to the bill. For many, it’s a way to recoup rising food costs, credit card processing fees, ...

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The U.S. Secret Service was forced to apologize to a Massachusetts salon owner after using her building's bathroom without permission ahead of a fundraiser for Vice President Kamala Harris last week.