Jump to key moments of Defusing Tension in Customer Care

How to Handle Difficult Customers Without Matching Their Energy (3 Pro Tips)
3:16
How to Handle Difficult Customers Without Matching Their Energy (3 Pro Tips)
31.9K views7 months ago
YouTubeMyra Golden
De-escalation Skills Training for Employees | Dr. Jeremy Pollack
5:52
De-escalation Skills Training for Employees | Dr. Jeremy Pollack
114.5K viewsSep 8, 2023
YouTubeDr. Jeremy Pollack - Pollack Peacebuilding Sys…
Paraphrase First: The Fastest Way to De-Escalate Customers and Coworkers (GRACE)
2:40
Paraphrase First: The Fastest Way to De-Escalate Customers and Coworkers (GRACE)
3.4K views2 months ago
YouTubeMarilyn Suttle, Suttle Enterprises, LLC
Transforming Difficult Customer Encounters: A Powerful De-escalation Strategy
5:33
Transforming Difficult Customer Encounters: A Powerful De-escalation Strategy
2.9K viewsNov 15, 2024
YouTubeMyra Golden
How to Defuse a Tense Situation: 7 Tips for Effective Communication
7:26
How to Defuse a Tense Situation: 7 Tips for Effective Communication
2.4K viewsMay 26, 2023
YouTubeExplearning Communication with Mary Daphne
How To De-escalate Tense Call Center Situations? - Call Center Pro Strategies
3:14
How To De-escalate Tense Call Center Situations? - Call Center Pro Strategies
38 views9 months ago
YouTubeCall Center Pro Strategies
What Does De-Escalation Mean For Difficult Interactions?
2:57
What Does De-Escalation Mean For Difficult Interactions?
4 views5 months ago
YouTubeCustomer First Leadership
38:57
How Service Managers Should Handle Difficult Customers (Without Losing Control)
2.2K views3 months ago
YouTubeChris Collins
0:41
Defusing Tension | Communication Strategies for Difficult Conversations
547 views7 months ago
YouTubeThe GOAT Business Media
3:37
9 tips for dealing with difficult customers | Freshworks Academy
144.9K viewsMar 15, 2018
YouTubeAcademy Freshworks
6:31
5 Psychology-Backed Tips to Sound Friendly on Every Customer Service Call
8K viewsDec 5, 2024
YouTubeMyra Golden
2:56
How To Keep A Steady Demeanor With Angry Customers?
5 months ago
YouTubeCall Center Pro Strategies
3:05
How to Defuse Tension in a Meeting
121 views3 months ago
YouTubeMike Staver | Executive Coach & Keynote Spe…
0:19
Best Ways to Handle an Angry Customer #angrycustomer #customerservice
253 viewsFeb 12, 2025
YouTubeRT compliance Singapore
2:48
How to Shut Down Condescending People Without Losing Your Cool
108 views3 months ago
YouTubeDon Crawley, Author of The Compassionate G…
2:57
De-escalation Techniques That Actually Work: Handling Tense Moments Without Adding Fuel
535 views9 months ago
YouTubeAtlantic Training Online Safety Training
2:50
How can agents maintain a calm tone with customers?
8 views5 months ago
YouTubeCall Center Pro Strategies
11:45
10 Phrases To Diffuse Tension & Build Trust
5 months ago
YouTubeBeMore With Olar
2:54
How To Show Empathy To Frustrated Call Center Customers?
3 views4 months ago
YouTubeCall Center Pro Strategies
2:47
How To Handle Difficult Customers In A Restaurant?
5 views5 months ago
YouTubeFood Business Playbook
3:08
How Do Call Center Agents De-escalate Upset Customers?
9 views4 months ago
YouTubeCall Center Pro Strategies
0:57
How to Deal With an Angry Client | Professional Vocabulary
294 views3 months ago
YouTubeEnlingua Academy
3:15
What Are Effective De-Escalation Techniques For Guests?
15 views5 months ago
YouTubeHospitality Management Mastery
3:25
How Do Servers Handle Difficult Customer Situations?
15 views4 months ago
YouTubeFood Service Jobs
13:33
Customer Service English: Calming Frustrated Customers
209.5K viewsFeb 13, 2023
YouTubeCloud English
3:33
Steal This Line to End a Never-Ending Call with a Customer
1.9K views8 months ago
YouTubeMyra Golden
11:46
Customer Is Not Happw With us
5K views3 months ago
YouTubeSkip Worx everything waste
2:03
Customer Service_ Dealing with Angry Customers
1 views3 months ago
YouTubeCustomer Handling Coach
3:57
Three Rules for Dealing with Unreasonable People at Work
15.9K views6 months ago
YouTubeDon Crawley, Author of The Compassionate G…
3:34
What De-Escalation Techniques Should New Agents Master?
16 views3 months ago
YouTubeCall Center Pro Strategies
See more
Static thumbnail place holder